Your primary responsibility will be to provide professional support to our customers in the restaurant.
Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Thursday 11:00 - 15:00, and alternate Saturday and Sunday 11:00 - 15:00
Main duties and responsibilities:
Provide an enjoyable restaurant experience for everyone by:
Ensuring all customers are greeted and offered assistance
Handling customer queries courteously and efficiently
Identifying customer needs through interaction, and taking appropriate action
Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
Good friendly manner
Good interpersonal skills
Willing to learn
Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits: We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.
Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.(first year is dependent on start date.)
Pension – We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
Attendance – Our employees with 100% attendance in a financial year are awarded.
Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through; outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner and a ‘team member of the year’. All winners select a gift to receive.
Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need
Free Parking – Available to all employees in the designated parking areas on our site.
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