We are looking for a Loss Prevention Manager to join our Finance Team in Badshot Lea. You will be reporting direct to the Finance Manager and work alongside our Garden Centre and Restaurant Teams at our 17 sites.
We are looking for an individual who will ensure that processes and procedures at Centres and Group Office are correctly defined and operated so that sales takings (payment card, vouchers and cash) and stock are accounted for and controlled with minimum risk to loss to the company and constantly review existing processes and procedures to ensure that they are updated appropriately and continue to address the evolving needs of the business.
Full time, 40hrs, Monday to Friday 08:30-17:30
Main Responsibilities:
On-Site Cashing up:
Train all Inventory Controllers (ICs) on existing and new cashing up systems in accordance with Company procedures and assist with any reconciliation problems. Investigate all discrepancies and issues arising on site during the cashing up process. Ensure sufficient staff are trained to cover ICs’ sickness and holidays.
Liaise with Centre Managers regarding the supervision and monitoring of the performance of ICs, including welfare and health & safety issues.
Ensure that all takings are banked in a secure and timely manner, liaising with secure cash collection provider(s) and the Company’s bank as required.
Audit cashing up procedures and processes to ensure compliance and prevent internal fraudulent transactions, reviewing cash office processes in conjunction with the Finance Manager and Finance Director.
Create a monthly checklist for completing month end cashing up processes.
Create spreadsheets every financial year for the Safe Float, Voucher Redemptions, Loomis Change Ordering and Till Differences.
Cash Office Security:
Liaise with a reputable safe company to order safes and arrange on-site safe repairs.
Maintain a record of Squire’s personnel and their safe codes at each Centre, remove safe codes of leavers and add safe codes for new keyholders.
Liaise with Head Office, Group Office, and Centres to arrange the shredding of confidential documents.
Document the shredding of confidential documents for future PCIDSS compliance.
Stock Take:
Take ownership of the overall stock take process and preparation of the stock take instructions, liaising with the IT Team on dates and procedures.
Ensure Centres have completed the preparation of their stock take before they start, and support Centres, when necessary, during stock takes.
In conjunction with the IT Team, review stock take results, follow up unusual items, and extract learnings.
Organise and lead a meeting (at least annually) with ICs, Buying, Finance and Group Office personnel.
Garden Centre and Restaurant Security:
Monitor staff purchases to ensure compliance and ensure staff searches are regularly conducted and comply with policy.
Arrange annual maintenance of till drawers, including repair/replacement of faulty till drawers.
Send regular reminders of security procedures and ways of tackling fraud and update centres on changes with notes and coins.
EPOS Controls:
Ensure a monthly check is made to maintain focus on key areas, including till errors, stock adjustments, price overrides and stock accuracy. Audit IC procedures and processes to ensure compliance.
Randomly check staff discount transactions and escalate any irregularities.
Ensure a monthly check of Retail Price Change Reports and Blind Price Check Differences Reports, and that they are being scanned and saved to the correct folders.
Periodically review all process guides for existing and new Squire’s EPOS systems (Garden Centre and Restaurant) and update where necessary.
Provide training material to support all relevant departments in the implementation of all Company EPOS processes.
Carry out twice yearly audits on security and systems to ensure all processes are being followed correctly and report findings to relevant departments.
Liaise with Buying and Finance teams on implementing and providing training in improved processes and procedures regarding customer and supplier returns.
HTA Liaison:
Liaise with the HTA representative and Customer Support team on new products and general queries, updating Centres on developments and new products.
Provide initial training and on-going support for new processes such as gift cards to both GO and Centre teams.
Authorise HTA invoices for the sale and redemption of gift cards.
Worldpay Liaison:
Liaise with Worldpay and Finance team on card queries.
Authorise Worldpay invoices.
Further duties:
Work with relevant departments on ad-hoc projects involving retail and restaurant systems as required.
Assist HR and operational teams in employee investigations and hearings.
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits: We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.
Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
Pension – We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
Cycle2work scheme – After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
RHS Membership or a Tree / Shrub – After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
Free Parking – Available to all employees in the designated parking areas on our site.
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